FAQ (Frequent Asked Questions) | A Matrix Marketing

FAQ (Frequent Asked Questions) | A Matrix Marketing Hand Tools

A Matrix Marketing (001552578-M) All enquiries are welcome ! Email to: Sales@ammatrix.com & sales@amatrix.com.my

Fax your enquiries to : 03-42784118 & 03-42707333 All enquiries are welcome
Home Index Ivan Tai 012-2277742 & 013-3377743 Hotline:1700807742 . Fax:03-42784118 & 03-42707333

Facom Tools , Stanley Tools , Proto Tools , JTC Tools , Elora Tools , Britool , Bosch Tools , Sellery Tools ,

When will I be billed?

Your credit card will not be billed until your order is ready to be shipped out. Please note that all products are subject to availability.
Do I have a choice in currency payment?

At A Matrix Marketing (001552578-M) , we only transact in RM Ringgit Malaysia.
What if I want to return my product?

Please refer to our Returns Policy

Is my credit card information secure on the Internet?

We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input. As for credit card information that you entered during the purchasing process, it would pass through our site to payment provider that we used; it is invisible to us.

When do I expect to receive the merchandise?

Orders received will be processed immediately. Estimated delivery time depends on the destination address. To calculate the delivery time, we add the time it takes for your ordered merchandise to arrive at our warehouse from our supplier and the time needed for the delivery agent to deliver to your designated addresses. The following is an estimated time of delivery.

Standard shipping: 3 - 4 business days.

Please note that we do not deliver to P.O. Box addresses.
Can I purchase the good without going through the online catalogue ?

You can contact our office at +603.42702333 Ivan Tai 012-2277742/013-3377743 and inform us the item you wish to purchase. From there, we will inform you the amount the you need to pay and payment can be made via Bank Deposit into our account. Once payment is made, we will proceed to make arrangement for delivery.

Do you accept cheque payment ?

Basically, the products on the site can only be purchased and paid online using VISA Card, MasterCard, Maybank2U, RHB Online, PosPay, Hong Leong Online, Alliance Online and Mobile Money. You will not be able to complete the transaction without choosing a payment gateway.

If you wish to payment via cheque, you will have to follow the procedure below:-

Email us the list of products that you wish to purchase.
We will reply you with the total amount payable.
You will need to pay us via cheque by either sending us the cheque or deposit it into our Maybank Bank (MBB) Account No. 5127-7210-0590 and then fax the deposit slip to us to +603.42707333 & +603.42784118

Once payment is cleared, we will deliver the products.

How soon can I expect the goods after I purchased online ?

The goods will be delivered within 4 days from the date of your order. In the event that some of the products that you have purchased run out of stock, we will contact you to inform you the new delivery schedule and have your confirmation to proceed with the purchase.
How will the purchased items be delivered ?

Depending on the weight, size and location of delivery, we will use either courier services, Pos Laju, our delivery van or third party transport services to deliver your goods.

"Your Payment is processed by Mobile88.com Sdn Bhd.The Name of Mobile88.com will be shown on your Credit Card / Bank Statement and you will also receive a notification e-mail from Mobile88 on this Transaction."

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Hand Tools, Tools & Machinery